FAQ / RESOURCES

GENERAL

How long will I have to wait for my first appointment?
The wait time will vary. Every effort is made to schedule the initial appointment within seven to ten working days. For extremely urgent problems, more rapid scheduling may be arranged.

How long should I expect to be in the office for my appointment?
Expect to be in the office 1 to 1 1/2 hour(s).

If I come to my appointment and need a wheel chair, where may I find one?
On the ground floor of our Tricom Street location as you enter the glass doors. You need to return it as soon as possible.

What should I bring to my visit(s)?
It is very important you bring a list of your current medications to every visit. Also, it is important that you bring an accurate pharmacy phone number along with insurance and/or copay/coinsurance information.

Where may I park?
Adequate parking is available near the entrance to the Charleston Cancer Center. A drop off loop is available to accommodate patients who may require shorter walking distances or wheelchairs.

BILLING INFORMATION

I have medical insurance; will you file a claim for me?
We have an excellent billing staff who will ensure claims to your medical insurance are sent in a timely manner. Our staff will file both your primary and secondary insurance.

What if my health insurance will not cover treatment?
During your first couple of visits you will meet with our Patient Advocate. This person will have already spoken with a representative from your insurance company and have available for you what will and will not be covered. There are payment options available, plus resources elsewhere for low-income families.

When are my co-pays expected?
Any money due that is your responsibility will be collected at the time of service. Co-pays are generally paid at the reception desk.

FRIENDS & FAMILY

Is it okay if I come alone?
Yes, however, we encourage you to bring someone who is supportive.

May I bring my children?
We ask that you do not. Children are not allowed in the treatment area. Unfortunately, we are not equipped to entertain children and do not have the available staff to help tend to children.

TYPES OF CARE & STAFF

What type of treatment do you do?
Each patient is assessed individually using a multi-disciplinary approach. State-of-the-art treatment options are available in the form of chemotherapy, immunotherapy or combinations of these and others. We also treat non-cancer related hematology disorders.

What personnel will be treating me?
Oncology certified registered nurses along with skilled medical assistants will be assisting in your care.

LAB, DIAGNOSTIC, PHARMACY & PHONE CALLS

Will you give my other PCP's lab results or draw lab work for my other physicians?
Due to staff workload and insurance limitation we are unable to draw for other offices. However, if a copy of the lab work is needed at another facility or cancer center, we will be happy to make copies as needed.

Do I get notified of lab results?
A registered nurse or medical assistant will contact you if there is an abnormal lab after the physician reviews results. If there is no need for further follow-up, you will not receive a phone call.

When will I receive CT test results?
An appointment for CT review will be made when your CT scan is scheduled.

Do I need to make an appointment with the Cancer Center for quick lab visits?
Yes.

When I need a prescription refilled or called in, what should I do?
Please call (843) 572-9211 and follow the prompts for the prescription line.

IF I NEED TREATMENT

If I need cancer treatment, when may I start?
Once your doctor has established a cancer treatment plan for you, you will be scheduled to meet with a nurse to discuss your specific treatment plan as well as any potential side effects related to treatment. After these questions have been answered, an appointment to start treatment will be given. Usually, cancer treatment begins as soon as possible, but that is at the discretion of your doctor.

If cancer treatment is needed, where will it be done?
Your treatment will be provided at our Tricom Street location or arranged to be provided at a local hospital, dependent on your needs.

Will I be able to start chemotherapy the same day I meet the doctor?
In most situations, chemotherapy on your first visit does not happen.